Shipping Questions
When can I expect my order to ship?
Orders are processed Monday through Friday excluding holidays. Orders placed with standard shipping will generally ship out within 3-5 business days from the date of purchase during this season. As soon as your order is on the way to you, you’ll receive an email with tracking details.
I received my tracking details but there are no transit updates
Tracking can take up to 48 hours to update during this season. We do our best to ensure the timely delivery of all orders. Please keep in mind that we are only provided with an estimated delivery date from our carriers. Occasionally, packages can arrive outside of the estimated timeframe.
Where do you ship?
We currently ship within the United States.
How much is shipping and who do you ship with?
We offer free Standard shipping on all domestic orders of $45 or more. There is a flat rate of $7.95 for Standard shipping on domestic orders under $50. If you prefer a faster delivery, you can select USPS Express (for an additional fee) at checkout.
Note: Expedited shipping is not available to PO Boxes, Hawaii, Alaska, the US territories, or APO/FPO/DPO addresses at this time. Orders to these locations will go Standard Shipping so please be sure to plan in advance.
Brand and Product Questions
What sets your brand apart from big-name skincare brands?
We offer a return to intentional simplicity. Our small-batch process is the opposite of mass production; it's a commitment to meticulous quality. We bring a scientific rigor to natural ingredients, ensuring every formula is a considered, effective, and sophisticated piece of self-care—a quiet luxury you can trust.
Why should I trust your products?
We are dermatologist-recommended and our studio is approved by the Ohio Department of Agriculture, Division of Food Safety. Our scientific lineage means we apply a rigorous, evidence-based standard to every ingredient selection. We cut through the noise, selecting only proven botanicals to create formulas that are both exceptionally clean and highly functional, ensuring an experience of genuine, effective purity.
Are your products designed to address challenging skin concerns?
Yes. Our formulas were born from a personal need to address chronic conditions like acne, eczema, and psoriasis. We focus on creating soothing, restorative essentials that support the skin's natural balance, allowing you to move from management to a state of calm, enduring skin health.
How do you ensure the lasting quality and efficacy of your products?
Quality is our quiet promise. Every product is mindfully engineered to be multi-purpose and concentrated, meaning a small amount delivers significant results. This is less about using more products and more about using better, more intentional formulas that respect your time and provide a consistent, superior experience.
Is my purchase supporting ethical and sustainable practices?
Absolutely. Our commitment to well-being extends beyond the skin. We prioritize ethically and sustainably sourced ingredients and utilize minimal, often recyclable packaging. Your purchase supports a philosophy that values purity for you and responsibility for the planet.
Do you offer a way to experience your products before a full commitment?
Yes. We understand that skincare is personal. We offer curated Discovery Sets so you can thoughtfully explore the texture, scent, and unique efficacy of our formulas, allowing you to select your next intentional ritual with confidence.
I have sensitive skin. Are these truly gentle enough for me and my whole family?
Our focus on purity is an assurance of gentleness. We intentionally exclude harsh additives and synthetic irritants, creating formulas that feel calm, soothing, and utterly non-reactive. This mindful simplicity makes our collection a luxurious, peaceful choice for every member of your family.
How can I get the most longevity and enjoyment out of my product?
Our concentrated formulas are part of their innate quality. For instance, our soaps are created through a traditional method that yields a dense, rich, slow-dissolving bar. This intentional concentration ensures that your daily ritual is sustained and savored for longer. And, all of our other products are completely free of water, and very concentrated. A little goes a very long way.
What do you leave out of your formulas?
We adhere to a strict philosophy of omission. You will never find parabens, sulfates, phthalates, or harsh artificial fragrances in our products. We scent exclusively with precious, therapeutic-grade essential oils for a subtle, natural, and elevating sensory experience.
My skin has specific needs. How do I navigate your collection?
Our commitment is to clarity, not complexity. Instead of a 10-step process, our streamlined collection focuses on core essentials designed to support overall skin health. We provide a simple, intuitive menu-driven benefits guide to help you select the precise, high-performing formulas that align with your skin’s goals.
I'm hesitant about ingredients I can't pronounce.
Transparency is our standard of luxury. We prioritize short, recognizable ingredient lists. When you see a longer, formal name, it is simply the botanical designation for a natural plant or oil. We offer an accessible Ingredient Companion to assure you that what you're applying to your skin is pure, effective, and ethically sourced.
How do you maintain product integrity without harsh chemical preservatives?
We rely on intelligent formulation. We utilize highly effective, naturally derived systems where necessary to protect water-based products. Furthermore, we favor rich, water-free formulas like balms and oils whenever possible, which inherently require fewer preservatives, maintaining the highest level of purity.
I want to slow down. How does this skincare fit into a busy schedule?
We transform routine into a restorative ritual. Our products are designed for the person seeking to manage the mental load. We advocate for a simple, intentional 3-step process that offers a moment of calm and presence, replacing a hurried chore with genuine, effective self-care.
Can I use the same product for multiple purposes?
Many people have been trained to think body care has to be separate from hair care and facial care. This is absolutely untrue! Our defining philosophy is functional multi-tasking. Our carefully blended formulas are engineered for versatility. For example, our Body Oil may also be a restorative facial cleanser, massage oil, bath oil, dermaplaning solution, or lotion booster, ensuring you get a beautifully simple solution for multiple needs.
When will I begin to see the benefits of using your products?
The shift begins immediately with a feeling of safety and replenishment. Because we focus on sustainable skin health, visible long-term benefits—like enhanced radiance and improved texture—are typically noticed within 2 to 4 weeks of consistent, intentional use.
What is the best way to care for my products to ensure they last?
Treating your products as the luxurious, daily-used essentials they are will maximize their life. Ensure your bar soaps rest on a well-draining dish, and keep all other formulas in a cool, serene space away from direct sun. Avoid getting water in oil-based products. These small acts of intention preserves their quality.
I'm prioritizing my holistic health. How does your skincare contribute?
Skincare for us is an element of holistic well-being. The sensory pleasure of our natural textures and the subtle, calming scents of our essential oils are designed to ground you, turning a daily task into a valuable moment that supports your larger goal of peace of mind.
I find the beauty world confusing. Where can I get straightforward advice?
We champion clear, sophisticated guidance. Visit our "Intentional Rituals" blog for non-judgemental advice. We cut through the industry jargon to provide you with simple, actionable steps focused solely on achieving calm, healthy, protected skin.